Shipping & Returns
Shipping Policy
At HomeCoreDirect, we are dedicated to providing a smooth and reliable shipping experience for every customer. We partner with trusted couriers and use efficient shipping methods to ensure your orders are delivered promptly and in excellent condition.
We take great care in packaging all items to minimize the risk of damage during transit. Our goal is to ensure your purchase arrives safely, securely, and just as expected.
You can expect most deliveries to arrive within 3–5 business days when orders are placed on weekdays. Please note that delivery times may vary slightly depending on your location and order volume.
We also strive to keep our shipping costs fair and transparent. By offering competitive rates, we ensure you can enjoy your shopping experience without worrying about excessive delivery fees.
If you have any questions regarding our shipping process, delivery times, or associated costs, our friendly customer service team is always here to assist you.
Your satisfaction is our priority, and our clear, customer-focused shipping policy reflects our ongoing commitment to providing a dependable and enjoyable shopping experience.
Return & Exchange Policy
At HomeCoreDirect, we are committed to ensuring that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, or if an item arrives damaged, we are here to help.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 14 days of delivery. To process your return or refund efficiently, we kindly ask that you provide clear photographic evidence of the damage, including the packaging if applicable. Once we have reviewed and verified the claim, a full refund or replacement will be issued promptly.
Return Window:
We accept returns within 14 days of the delivery date. Items must be returned in their original condition, unused, and with all original packaging intact.
How to Initiate a Return:
To begin the return process, please contact our customer service team available via live chat. Please include your order number, a description of the issue, and any relevant photos if applicable.
Refunds:
Once we receive and inspect your returned item (if required), we will notify you regarding the status of your refund. Approved refunds will be processed back to the original method of payment within 5–7 business days.
We strive to make every shopping experience a positive one, and we appreciate your understanding and cooperation in our returns process.
If you have any further questions, feel free to reach out to our team.